Customer Service Representative - Bali (2026)

Join BFI Finance Indonesia as a Customer Service Representative and become a vital part of our dynamic team in Bali. In this role, you will collaborate with our Admin Insurance and Data Entry teams to ensure seamless processing of vehicle insurance claims, delivering exceptional customer service. With a competitive salary of Rp 5,000,000 - Rp 8,000,000 per month, this is your opportunity to grow in a fast-paced environment where your skills and dedication will be valued.

At BFI Finance Indonesia, we are committed to providing top-notch insurance solutions. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, complaints, and resolving issues with professionalism and empathy. Our team in Bali is known for its collaborative spirit and innovative approach, making it an ideal place to build your career.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring a high level of customer satisfaction.
• Collaborate with the Admin Insurance and Data Entry teams to process vehicle insurance claims efficiently and accurately.
• Document and track customer interactions using our in-house CRM system, ensuring all details are recorded and followed up.
• Provide exceptional customer service by resolving issues promptly and professionally.
• Assist in training new team members to maintain high service standards.
• Maintain a clean and organized workspace, adhering to company policies and procedures.
• Stay updated with industry trends and best practices in customer service and insurance.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Proficiency in using Microsoft Office Suite, particularly Excel and Outlook.
• Familiarity with customer relationship management (CRM) systems is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Excellent problem-solving skills and a customer-centric approach.
• Bachelor's degree in Business Administration, Communication, or a related field is preferred.
• Fluency in both English and Bahasa Indonesia is required.

🛠️ Keahlian

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